We ship Australia-wide and deliveries are between Monday-Friday, 9am-5pm (excluding public holidays).

For all orders, signature of the receiver on delivery is required for proof of delivery.

Usually dispatch order takes approximately 2-3 days to ship from our warehouse for in stock items and time frame of the delivery depends on the delivery location. 

We also offer customer pick-up orders – for any of these orders, the customer is required to wait for a confirmation phone call or email to notify when the goods are ready to be picked up. We will reject customers who come into our warehouse prior to any notification in relation to pick-ups. 

• Our warehousing centre is located in Loganholme, QLD 4207. 

NOTE: PO box addresses and parcel lockers are NOT valid for a delivery location. 

NOTE: You must reject the delivery if you have a received the damaged item on arrival. Please Do NOT accept the delivery in this situation. 

Returns, And Cancellation Policy:

CHANGE OF MIND:
Please note we reserve the right not to accept returns for incorrect choices or change of mind.

All return requests in this regard must be within 15 days of purchase and preapproved by EXPIM Pty Ltd.

Depending on the product, you will need to pay a minimum 25% restocking fee for non-defective purchases and we will not cover any shipping costs in this regard.

We DO NOT accept returns for products cost more than $999.
We DO NOT accept returns for products where the original boxes have been opened and / or used.​

FAULTY PRODUCTS:
When you receive a faulty package / set please be in contact with us so we can assist you with our returns process regarding faulty products.  Please return the faulty item to EXPIM Pvt Ltd with all the original box contents along with Photo evidences on arrival along with a third party 

After receiving the faulty product: Depending on our availability at the time, a refund or replacement may be available, if the item is deemed as faulty. If the item is not faulty/faulty, the customer will be responsible for return costs. Replacements cannot be shipped out or refunds actioned until the return claim has been completed in full in the event the item is not faulty.

We gladly accept returns if you have received an incorrect item or a defective one.

CANCELLATION:

We reserve the right to charge a minimum of 25% cancellation fee. We also reserve the right to cancel any order, and refund in full if for any reason we cannot fulfil your order.

Pricing and Inventory Policy:

Pricing advertised on our website is in Australian Dollar (AUD). All prices are excluding of GST.

All prices are subject to change without notice. Products advertised on our website could be either; out of stock, on back order, or end of life.

The displayed prices of our products may vary with the actual cost of the product, due to the daily supplier cost. Contact us to confirm the pricing and shipping charges.

The shipping charges in our website are subject to change based on the delivery locations.